UCPath 04.05-04.12

UCPath Changes & Enhancements:  April 05, 2024 – April 12, 2024 UCPath recently implemented the changes listed below.  Refer to the UCPath Changes & Enhancements link on the support site for additional detail. Benefits Summary Date Change Request Number Implemented the Experian Theft (ID) Protection plan 04/08/24 UCP-141507  Salesforce Summary Date Change Request Number Provided location security administrators with view only access to the E-808 security profile page. 04/08/24 UCP-141942  Other Updates & Reminders:

  On April 15, 2024, UCPath will introduce two important improvements to inquiry management.

• Reopen Inquiries: Users are able to reopen closed inquiries when further attention is required.
  • Users will be able to reopen cases three times within one year of the original closure date, retaining the original case numbers, associated communications, and attachments.
• Self-close inquiries: Users can close their inquiries when issues have been resolved or when UCPath assistance is no longer required.
  • Inquiries with pending actions cannot be closed until those actions have been cleared.

Did you know?  The Cognos Benefit Termination Report (R-064) helps to identify employees who have recently had their medical benefits terminated.

Locations can use the report to identify any errors in benefit terminations.

• Previously eligible employees will appear on the report if their coverage is terminated - based on the current effective dated row compared to the previous effective date in UCPath benefits.
• The report can be run by business unit, department, org, pay status, and date range.
• Locations should review this report regularly to identify employees who should not have lost benefits.

If an employee lost benefits in error, update the job and position data fields outlined in the Benefit Triggers Job Aid.