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UCPath Live Chat Enhancements

As of September 22, UCPath launched an enhanced version of our Live Chat feature, bringing meaningful improvements to the employee support experience. Employees will find a more reliable, accessible and user-friendly way to connect with UCPath agents. 

What’s New:

Improved Chat Availability

• The chat icon remains visible during business hours
• The chat queue allows for an unlimited number of employees to join
• Employees will no longer see a “No Agents Available” message due to queue limits

Estimated Wait Times

• When UCPath receives 10 or more chats in a day, an estimated wait time is displayed to help manage expectations

Persistent Chat Sessions

• If an employee navigates away from a chat-enabled page, their chat session will stay active in the background
• Returning to a supported page will reopen the chat window and restore previous messages
• This enhancement reduces interruptions and creates a smoother support experience

Looking Ahead: Enabling Future Chatbot Support
This upgrade lays the foundation for integration with UCPath’s upcoming chatbot, planned for release in October 2025. The chatbot will provide 24/7 support and consistent responses to common inquiries, helping to expand self-service support across the UC system.

Discover UCPath Online's New Look

UCPath online has a new, user-friendly look to make it even easier to access your pay statements, leave balances, benefits, and more.

While the main features, security, and functionality of UCPath online remain the same, updates include:

• A modern design that aligns with UC’s digital brand
• A new top navigation menu for easier browsing
• Tiles that highlight most-used information like pay and benefits
• Improved mobile-friendly access
• A new Manager Hub and Transactor Hub
• Please note: Bookmarks are no longer available

Learn more from videos, job aids, and FAQs about this redesign. Clear your cache and log in to the UCPath portal to see the new design and to explore more.

UCI UCPath 2024 Year in Review

The UCI UCPath team had a busy and productive 2024. See highlights on our year-end graphic. We look forward to working with our transactors and partners for another successful year ahead to make the UCPath process more efficient and effective together. 

Update - Don't Wait

Review & Update Your Personal Information in UCPath

Is your home address, secondary email address, direct deposit information, and state tax information current and correct in the UCPath, the University of California’s payroll, benefits, human resources, and academic personnel system?  Log in to UCPath online to review and update your information, if needed, to make sure that you receive important pay, benefits, and other critical communications.

Review this quick check sheet of things to keep updated in UCPath – and how.

Tax Info for Telecommuting Out of State or Country

Some UCI employees who normally work in California may now be working outside of the state or country. Employees that fall into this category may qualify for state taxes in the state they reside while telecommuting. Seek advice from your tax advisor if you have questions about changing your tax filing status.