UCPath 2.7.25-2.14.25
UCPath Changes & Enhancements: February 7, 2025 – February 14, 2025UCPath recently implemented the change listed below. Refer to the UCPath Changes & Enhancements link on the Location Support site for additional detail. |
Cognos Report
|
Summary |
Date |
Change Request Number |
|
Added job code description to the Distribution of Payroll Expenses (R-268) report. |
02/10/25 |
UCP-160318 |
Did You Know? UCPath has upgraded its automated phone system to provide more efficient and accessible service 24/7! Here are some of the exciting enhancements:
- 24/7 Operation: The automated system can now assist with simple inquiries around the clock
- Easier Access to Repeated Information: Simply request the system to repeat the last message for clarity
- Smarter Assistance: The system now recognizes and responds to a wider range of questions, providing quicker solutions
- Enhanced SOBO Support: Submit-on-behalf-of callers are connected directly to a senior-level agent during business hours for faster support
These improvements help us better serve our customers, ensuring their needs are met efficiently and effectively!